Creating a Crossover Health account
When you are ready to begin your care journey, you will first need to create your Crossover Health account. Please complete the following steps to create your new account:
1) Access Crossover Health at: https://care.crossoverhealth.com/
2) Select “sign up" to create your account.
3) Enter your First Name, Last Name, and Date of Birth as it appears on a government issued ID.
4) Begin entering your employer’s name and select your employer from the dropdown when it appears. Note: If your employer is not on the list, select “My Employer is not on the list”. Click “Next” once this form is complete.
5) Check if your information is accurate, if not, click the back arrow to correct it. Enter either your work email or unique ID (ie. Subscriber ID/WID if you have Aetna) as requested. Then, click “Verify”.
6) After you are verified, you will arrive at the account creation screen. Please enter your preferred Email & Password: As a Crossover member, you will be able to receive communications from your doctor and Care Team via email.
We strongly recommend using a personal email account as your preferred email address, especially if you do not have on-demand access to your work email beyond normal working hours, or if you would rather not use a work account to send and receive confidential medical information.
Create a password that is easy for you to remember and also meets the security requirements. Once you have completed the required fields, click ”Create Account”.
6) Check your work email for a verification message from us. Please review the contents and when ready, select the option labeled, “Verify Email”.
7) Proceed to the Crossover Health login screen: https://care.crossoverhealth.com/. Enter your login information and select “Log In” (please remember to use your preferred email address and not your work email address).
Congratulations! You have successfully created your Crossover Health account and can now use our services.
For information on how to get care, please visit: How do I start receiving care/start an episode?