Health Coordinates — Understand Your Health Information & Results
Learn how Health Coordinates support Your Health Journey by bringing different aspects of your health together, including how they work, what contributes to your results, how to understand them, and how your health information is protected.
Q: What are Health Coordinates?
A: Health Coordinates bring together different aspects of your health into one easy-to-understand view. As part of Your Health Journey, they help you see a broader picture of your health, including what’s going well and where you may need support.
Your Health Coordinates work together with Your Next Steps, which help you know where to focus and what actions you can take. Your Crossover Care Team can help you understand your results, answer questions, and decide what makes sense for you.
You can view your Health Coordinates anytime by logging in to your Crossover account.
Q: Do Health Coordinates replace my provider's medical advice or conversations with my Care Team?
A: No. Health Coordinates are designed to help you better understand your overall health and support conversations with your Care Team. They don't replace your provider's medical judgment, diagnosis, recommendations, or the care you receive from your Care Team.
If you have questions about your results or what they mean for your health, your provider can help explain them and discuss any appropriate next steps.
How Health Coordinates Work
Learn how your Health Coordinates are created and the information used to generate your results.
Q: How do Health Coordinates connect to the Annual Wellness Exam?
A: Your Annual Wellness Exam provides important health information that contributes to your initial Health Coordinates. This may include information from your labs, biometrics, body composition, fitness and functional assessments, preventive care, and conversations about your health and lifestyle.
Together, this information helps provide a more complete picture of your overall health.
Q: What information do Health Coordinates take into account?
A: Health Coordinates bring together information from multiple aspects of your health—not just lab results. Depending on the information available, they may include:
- Biometrics and laboratory results
- Body composition
- Fitness and functional measures
- Lifestyle factors, such as sleep, physical activity, and stress
- Preventive health information
- Certain chronic conditions
By bringing this information together, Health Coordinates can help you and your Crossover Care Team better understand your overall health. Your Next Steps can then help you know where to focus and what actions you can take.
Q: Why aren't my Health Coordinates based only on my lab work?
A: Lab results are important, but they are only one part of your health. Health Coordinates also consider other aspects of your health, such as fitness, body composition, preventive care, sleep, physical activity, and stress, to provide a more complete picture.
Q: Why do Health Coordinates include fitness, sleep, or stress?
A: Fitness, sleep, stress, and other lifestyle factors can have a meaningful impact on your health over time. Including them helps provide a broader picture of your overall health and can help you and your Care Team identify areas where you may want to focus.
Q: What don't Health Coordinates account for?
A: While Health Coordinates bring together many aspects of your health, they aren’t intended to capture every part of your overall health or replace conversations with your Care Team.
For example:
- Some measures use reference ranges based on sex assigned at birth to help interpret certain health data. These reference ranges support clinical interpretation but do not reflect gender identity.
- Health Coordinates are designed to complement—not replace—your medical history, symptoms, personal goals, lived experiences, or your provider’s clinical judgment.
Your Crossover Care Team considers your health as a whole and interprets your Health Coordinates in the context of your individual medical history, anatomy, care needs, and personal health goals.
Viewing & Understanding Your Health Coordinates
Learn where to find your Health Coordinates, when they're available, and how to understand your results.
Q: Where can I find my Health Coordinates?
A: Your Health Coordinates are available in your Crossover account. You will see a preview on the dashboard page and more details once you navigate to the Health Coordinates page.
Q: Will my Health Coordinates be available immediately after my Annual Wellness Exam?
A: Not always. If all the required information has been collected during your exam, your Health Coordinates should be available within approximately 24 hours. If some information is still missing, you may see partial results—or no results yet. In some cases, additional information or follow-up may be needed before your full Health Coordinates can be generated. If your Health Coordinates aren't available after a few days, or if you have questions about your results, we encourage you to contact your Crossover Care Team. They can help determine whether additional information is needed or whether further follow-up is recommended.
Q: What should I do if my Health Coordinates are partial, incomplete, or not available?
A: If your Health Coordinates are partial, incomplete, or not yet available, it may mean that additional information is needed before your results can be generated. We encourage you to contact your Crossover Care Team. They can help determine whether any additional information or follow-up is needed, answer your questions, and help you understand the next steps.
Q: How often are my Health Coordinates updated?
A: Health Coordinates are designed to reflect your current health status. As new information becomes available, the results are updated. In most cases, information older than 12 months is not used in the calculation.
Q: What will I see in my Health Coordinates?
A: You'll see your overall Health Coordinates result and a view of the different areas that contribute to it, including areas that are on track, areas that may need additional support, and any incomplete information.
You'll also see Your Next Steps, which provide recommended actions based on your health needs and may include following up with your Care Team when appropriate.
Q: What does my Health Coordinates result mean?
A: Your Health Coordinates result brings together different aspects of your health to give you a broader view of how you’re doing. It can help you see areas that are going well, as well as areas that may need more attention or support.
Your result is one way to better understand your health—it doesn’t define your health or tell the whole story. Looking at the different areas that contribute to your result can help you understand what’s influencing it and where you may want to focus over time.
Your Next Steps provide recommended actions to help you know where to focus and what you can do next. If you have questions about your result, what contributed to it, or where to focus, your Crossover Care Team can help you understand your information and decide what makes sense for you.
Q: Why is my Health Coordinates result lower than I expected?
A: Health Coordinates reflect many aspects of your health—not just lab results. They may also consider factors such as fitness, body composition, lifestyle, preventive care, and certain chronic conditions. This means your result may be different from what you expected based on any one measure or result.
Your Health Coordinates don't define your health or tell the whole story. If you have questions about what contributed to your result, your Care Team can help you understand it and discuss Your Next Steps.
Q: Are Health Coordinates only focused on what is wrong?
A: No. Health Coordinates are designed to highlight both your strengths and opportunities for improvement. The goal is to help you better understand your overall health and support meaningful conversations with your Care Team about maintaining or improving your health over time.
Protecting Your Health Information
Learn who can view your Health Coordinates and how your health information is protected.
Q: Who can see my Health Coordinates?
A: You and authorized members of your Crossover Care Team can view your Health Coordinates. This allows your Care Team to use your Health Coordinates alongside other health information to help you understand your results, answer questions, and support your care.
Q: Will my employer have access to my results?
A: No. Your employer will not have access to your individual Health Coordinates results or individual health information. Your Health Coordinates are part of your personal health experience with Crossover and are not shared with your employer as individual results.
Q: How is my data protected?
A: Your health information, including your Health Coordinates, is protected through Crossover’s existing privacy, security, and compliance practices. Health Coordinates are handled with the same commitment to protecting the privacy and security of your health information as the rest of your care with Crossover.
Q: Are Health Coordinates HIPAA compliant?
A: Yes. Health Coordinates are designed to operate within applicable healthcare privacy and security requirements, including HIPAA where applicable. Your health information is handled according to Crossover’s established privacy, security, and compliance practices.