How do I add or register my spouse/adult dependent to my account?

Below are instructions on how a Crossover member (Primary Account Holder) can invite their adult dependent to sign up for a Crossover account.

Step 1:  Log in to the primary account holder’s  Crossover Health account using the email you registered with. 

If you do not have a Crossover account, follow the steps here to create an account.

Step 2: On the Account & Settings page, click on the “Dependents” tab. Adult dependents under your benefits should be listed here. If you do not see your dependents, please contact your clinic.

Step 3:  Click on the “Invite to register” button to begin inviting your dependent. 

Enter the dependent’s email address when prompted. 

Click on the “Invite to register” button to send the invite.

Step 4: Once the invite is sent, the dependent will receive an email with a link to create their account. 

The “Dependents” tab on the Account & Settings page will now indicate that this individual's registration is pending.

Step 5: The dependent will click the “Create account” button in the email sent. Dependents will enter their email address, phone number, and password to set up the account. 

After submitting this information, the dependent must verify their email to complete the registration process. 

The “Dependents” tab on the primary account holder’s “Account & Settings” page will now reflect to show which dependents have successfully  registered their accounts