How do I join a ‘Zoom’ (online) meeting?

Sometimes, your Care Team would like to see you to learn more about your condition. If scheduling an appointment at a nearby Crossover health center is inconvenient or not an option, your Care Team may schedule a virtual (video) visit.

Crossover Health uses secure, HIPAA-compliant video conferencing applications like Zoom, Webex, and Microsoft Teams. These applications offer HD-quality video, work on both PC/Mac and iPhone/Android devices, and use 256-bit AES encryption to protect your privacy.  When needed, a Care Team Member will coordinate a date and time for your video visit and will send you the meeting appointment link in a message or email. 

A few minutes prior to your meeting time, you may join the video visit by simply clicking the link provided by your Care Team. Depending on the device you use for the meeting, you may choose to use or not use your video camera.

If you don’t already have the required video conferencing app installed on your device, please be sure to click the link a few minutes before the appointment so the app can be installed (this process will also occur automatically upon joining a meeting).  Once your Care Team member joins the meeting, your online visit will begin.

If you have any questions about video conferencing, check out the application’s website to learn more.