When will Crossover doctors respond to me?

Crossover’s active response window is Monday–Friday from 8am to 5pm PST for all virtual providers, and Saturday/Sunday from 8am to 5pm CST for virtual primary care providers. Once you create a Conversation within the active response window, our average response time is about 30 minutes, and rarely more than two hours. 

You can message your Crossover Care Team anytime, and for urgent issues, please refer to our Phone Support page.