My eligibility was not found

During the account sign-up process, you might encounter a message in red text stating the following: “We can’t find you.” 

• If this should occur, please verify that you are using the first and last names you provided to your employer.  This is usually the first and last name which is in your employer or benefit records, unless you provided your employer with your nickname (Example: People know you as Sue, but your name is Suzanne, etc.). If needed, please verify this information with your employer as well. 
• Please ensure the work email address or unique ID is the one used for the primary member.  For example: Mary Smith works at ABC company, which has partnered with Crossover, and Mary is trying to sign-up for a Crossover account.  In doing so, Mary would enter her ABC company email address as verification.  If Mary's spouse or dependents needed to create an account, they would also use Mary's work email address or Unique ID.  This allows Crossover to verify that all applicable family members have access to Crossover care service.

f you still cannot complete this step, contact us at (866) 271-3589 or email us at members@crossoverhealth.com.