Video Visit Tips

To help you get the most out of your visit, we’ve provided the following guidelines for online appointments.

1) Find an appropriate setting for your visit.

We strongly encourage all of our Members to find a quiet, safe, and private setting (e.g., their office).
During your online visit, please refrain from engaging in any other activities such as texting, emailing, or conversing with others.
If there are people who are within listening range of your device, or if you have a pet nearby, please make your provider aware.
As you would during an in-person visit, turn your cell phone off or set it to silent or vibrate.

2) Double check your tech.

Crossover Health uses the Zoom platform (www.zoom.us). Zoom is a HIPAA-compliant (256-bit AES encryption), HD-quality application that is compatible with PC/Mac and iPhone/Android devices.
In preparation for your virtual care appointment, we recommend that you test your device.
If you don’t have Zoom installed, please download and install the Zoom application on your preferred device well before your meeting. Your preferred device should have a user-facing camera.
Additionally, please have a backup phone available in case technical difficulties occur with the virtual platform.

3) What we expect from our Members: You should approach your video visit as you would an in-person doctor’s visit, including:

Wear proper attire and conduct their appointments in an upright position (i.e., not lying down),
Direct your full attention to the visit and not engage in other tasks (such as cooking, walking around, or working).
If you attend your visit under the influence of alcohol or other substances, your provider may end your session early.

4) A note on privacy: