Setting up Multi-Factor Authentication (MFA) on Desktop

If logging in to your Crossover Health account requires Multi-Factor Authentication (MFA) and you’re currently on a desktop computer, these are instructions for the one-time set up of MFA. For new members, you will need to first register and verify your Crossover account, then complete these steps before logging in for the first time.

Note: When you log in to your Crossover account going forward, you will be asked to input a one-time code from your preferred authenticator app. We're using Microsoft Authenticator for these instructions.

Please see this instructional video for more information.

STEP 1

• Let’s get started
  • Go to care.crossoverhealth.com on your computer
• Enter your:
  • Email address 
  • Password

STEP 2

• Authenticate your account:
  • Open (or download) your preferred authenticator app, like Microsoft Authenticator, on your mobile device

STEP 3

• Add your Crossover Health account manually:
  • In the Microsoft Authenticator app, click “Add Account” OR tap the "+" icon in the upper right corner to add a new account
  • Choose the option "Other (Google, Facebook, etc.)" from the list

STEP 4

• Get the one-time code:
  • Open your camera and scan the QR code on the Crossover login page, the Microsoft Authenticator app will detect the QR Code and generate a one-time code

STEP 5

• Verify your Microsoft Authenticator set up:
  • Return to the Crossover log in page and enter the  the one-time six-digit code currently displayed in the Microsoft Authenticator app to verify the setup
  • Click “Continue”

STEP 6

• Complete the set up:
  • Once the correct one-time code is entered, the Crossover website will require storage of a recovery code in the event One Time Password (OTP) is not available. 
  • Click “Copy code”, then check the box for “I have safely recorded this code” and click “Continue”
  • This will confirm that multi-factor authentication is successfully set up.

STEP 7

• Well done! Multi-factor authentication is now set up on your Crossover account. Connect with your Care Team:
  • Schedule a visit 
  • Send a direct message to your provider or Care Team 

Note: When you log in to your Crossover account going forward, you will be asked to input a one-time six-digit code from Microsoft Authenticator.