Setting up Multi-Factor Authentication (MFA) on Desktop

If logging in to your Crossover Health account requires Multi-Factor Authentication (MFA) and you’re currently on a desktop computer, these are instructions for the one-time set up of MFA. For new members, you will need to first register and verify your Crossover account, then complete these steps before logging in for the first time.

Prerequisite to setting up MFA: Download an authenticator app on your mobile device. You need authenticator app for both desktop or mobile setup.

What is an authenticator app?

An authenticator app is an app on your phone that creates a one-time, six-digit code used to confirm your identity when logging in. This code refreshes every 30 seconds and is unique to your account, adding an extra layer of security. The steps to setting this up on desktop using an authenticator app are below.

STEP 1

• Let’s get started
  • Go to care.crossoverhealth.com on your computer
• Enter your:
  • Email address 
  • Password

STEP 2

• Authenticate your account:
  • Open (or download) your preferred authenticator app, like Google Authenticator, on your mobile device
  • Other options for authenticator apps are: Okta Verify, 2FAs, Authy, Duo Mobile, 1Password Authenticator, Last Pass Authenticator, Free OTP, Aegies Authenticator. Note: Each authenticator app may have a different method for setting up MFA or one-time code

STEP 3

• Setup one-time code on Google Authenticator app using your desktop:
  • Open the Google Authenticator app, tap the "+" icon in the bottom right corner to add a new account and click “Scan a QR code"
  • This opens the built-in scanner inside the Google Authenticator app
  • Your device’s camera will activate within the app so you can scan the code directly—do not use the phone’s regular camera app

STEP 4

• Get the one-time code:
  • Hold your phone up to your computer screen and position the QR code within the on-screen scanning frame
  • You won’t need to press a button to take a picture—the app scans it instantly
  • Once the QR code is aligned properly, Google Authenticator will automatically recognize it and add your Crossover Health account

STEP 5

• Verify your Google Authenticator set up:
  • Return to the Crossover log in page and enter  the one-time six-digit code currently displayed in the Google Authenticator app to verify the setup
  • Click “Continue”

STEP 6

• Complete the set up:
  • Once the correct one-time code is entered, the Crossover website will require storage of a recovery code in the event One Time Password (OTP) is not available. 
  • Click “Copy code”, then check the box for “I have safely recorded this code” and click “Continue”

STEP 7

• Well done! Multi-factor authentication is now set up on your Crossover account. Connect with your Care Team:
  • Schedule a visit 
  • Send a direct message to your provider or Care Team 

Note: When you log in to your Crossover account going forward, you will be asked to input a one-time six-digit code from Microsoft Authenticator.